ServiceRICH

If you’ve got all the clients you need then this is not the place for you. If you want more, they are sitting right on your doorstep.  

Want to know how and reduce your client acquisition costs at the same time?  Now, you can learn the secrets of how to do this too.

Who should attend?

• Business owners serious about lifting the level of customer service within the business.
• Customer service team members and team leaders.
• Customer service staff who deal with internal or external customers face to face or by phone.

What you'll learn

• Why some customers are more demanding than others.
• Understanding your moments of truth in customer relationships.
• The four types of  customers.
• Why 68% of customers leave.
• Building your ladder of loyalty.
• Creating the WOW factor.
• Understanding client frustrations.
• Getting people coming back to buy over and over.
• How to deal with difficult customers.

Course format

• ½ day highly interactive session with case studies.

To learn more about this and other Business Coaching Centre Workshops in your area, call 1300 0 ACTION.